Thursday, April 2, 2009

defining a customer: have you - especially if you are a B2B firm - defined a customer

e.g., a customer is someone who buys X-dollars of Y-products over Z-duration

or as Dennis Gaukel at Pioneer Seed, one of the finest marketing minds I've met, would say : " a customer is a farmer who plants 80% of all acres planted in our variety

think about how precise, telling and directive that definition really is and let me know what you think
thanks
Nick

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