That last posting says:
"No what could the defining father of French deconstructionism have to do with CRM?
Did you do a double take, when you read that intro ? Did you just assume, rightfully i would submit, that I had made an error ?
Did your reading go like this:
"[K]no[w] what could ..."
or,
"Now" what could the defining father of French deconstructionism have to do with CRM?
Personally, that was the reading I presumed I had left when I hit the publish button.
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Sorry for any confusion.
Altho I now could either bore, illuminate, make your laugh out-loud or anger you with an aside about process mapping and white space and how my freudian slip of dropping letters would have allowed my hero for the moment , J Derrida, to connect Rummler_Brache concept of "white space" in process mapping "the missing space" - those alternative letters supplied - and that when we need to connect the dots, the critical oversight would be if we have failed to examine the white space between all: but by now you've moved on and I have done those , or perhaps an alternative, three things.
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The point of this is: The word is "Now"
Again, in life and in CRM:" the answer is always already there"
Building a customer based and customer focused business model is complex but at the same time , doing it successfully is a "dot-to-dot" game
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